Cold calling software · Predictive dialer software
Predictive Dialer Software: Best Predictive Dialer Systems, Pricing and the 3% Rule
Most pages ranking for this term are directory listings that never quote a price and never read the rule. Here is the checked version.
On August 5, 2026 we rendered the public pricing page of twelve outbound calling platforms. Six publish a per-seat number, five publish nothing, and one has no pricing page at all.
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Compliance-first by design
A predictive dialer places several calls at once for each available agent and uses a pacing algorithm to predict when a rep will free up, so the rep hears a live person instead of ringing. Federal law caps that speed. Under the FTC Telemarketing Sales Rule a call counts as abandoned if a person answers and no sales representative is connected within two seconds of their completed greeting, and the safe harbor at 16 CFR 310.4(b)(4) requires abandonment of no more than 3% of all calls answered by a person, measured over a single campaign of under 30 days or separately over each successive 30-day period. On August 5, 2026 we opened the pricing page of twelve outbound platforms: six publish a per-seat figure, which are Genesys Cloud CX from $75, Talkdesk from $85, Five9 from $119, PhoneBurner from $140, Readymode at $199 and $249 per license and CloudTalk from 19 euros. Convoso, NICE CXone, CallTools, RingCentral RingCX and Voicent publish none, and DialedIn has no pricing page at all.
Why it works
What your team gets with predictive dialer software
No dialing ratio to tune
There is no queue of waiting reps, so there is no pacing algorithm guessing how many lines to open and no overshoot that leaves a person saying hello to nobody. Capacity is a number you set, not a ratio you tune against your abandonment budget.
Every answered call has someone on it
The agent introduces itself as AI on connect, works your qualifying questions, handles the usual pushback and books a confirmed slot, writing every answer back to your CRM. The three percent safe harbor exists to cover calls where nobody was there. That case does not arise here.
Published pricing, enforced calling rules
You can price the whole program before you speak to anyone, with no concurrent-seat footnote and no fifty-seat floor. Do Not Call scrubbing, per time zone calling windows and record retention are enforced by the system, which matters because the exposure stays with you as the seller regardless of what placed the call.
What it handles
Dialed, disclosed and booked on autopilot
The agent works your lead list, discloses it is an AI on every call, scrubs against DNC in real time, qualifies the prospect, handles objections, and books the meeting straight into your calendar and CRM.
- Records what twelve outbound platforms publish about price and predictive pacing, with the date checked
- Flags the concurrent-user and fifty-seat minimum footnote that changes a Five9 budget by a factor of five
- Sets out all four conditions of the FTC safe harbor, not just the three percent everyone quotes
- Explains the denominator that gets misquoted: calls answered by a person, not calls placed
- Shows which dialing modes can produce an abandoned call and which structurally cannot
The landscape
What twelve outbound platforms publish about predictive dialing and price
Checked by rendering each vendor public pricing page on August 5, 2026, not copied from a directory. Six of the twelve publish a per-seat figure. Telephony, carrier and number charges are normally billed on top of every row here, so treat this as a dated snapshot and confirm before you sign.
| Platform | Predictive pacing | Published on its own pricing page, August 5, 2026 | What you can tell before a sales call |
|---|---|---|---|
| ColdCalls.ai | No. The AI agent holds the conversation itself, so there is no rep to pace toward and no abandoned call ratio to manage | Published in full: $499/mo Starter, $1,490/mo Growth, $3,900/mo Scale, connected minutes from $0.12/min | You can price the whole program before you speak to anyone, and capacity is a setting rather than a seat count |
| Readymode | Yes. Built specifically for high-volume outbound predictive dialing | $199 and $249 USD per license per month, quoted for 5 or more licenses | The clearest per-license price anyone in the predictive specialist category publishes, with the tier difference visible on the page |
| Five9 | Yes. Predictive is one of its outbound campaign modes | Digital $119 and Core $159 monthly per seat. Plus and above are Contact Sales | Read the footnote before you budget: prices are per concurrent user with a stated minimum of 50 seats, which sets a real floor |
| Genesys Cloud CX | Yes, in the outbound campaign module | CX 1 $75, CX 2 $115, CX 3 $155 and CX 4 $240 per user per month billed annually | Four published tiers, though the page notes usage-based pricing may apply on top of the seat rate |
| Talkdesk | Yes, inside the wider contact center platform | Digital Essentials $85, Voice Essentials $105, Elite $165 and Industry Experience Clouds $225 per user per month | Also publishes a US and Canada Express option for companies under 50 employees, listed as 25 licenses with $100 in credit |
| CloudTalk | Power and parallel dialing are published add-ons rather than a predictive pacing headline | 19, 25, 29 and 49 euros per user per month billed annually. Power Dialer plus 15 euros, Parallel Dialer plus 39 euros | Priced in euros, so a US buyer carries the exchange rate, and the Expert tier states a three licence minimum |
| PhoneBurner | No. Power dialing only, one call at a time, deliberately | $140, $165 and $183 per user per month billed annually, or $165, $195 and $215 billed monthly | Sidesteps the abandoned call problem by design, because it never dials ahead of the rep who is waiting |
| Convoso | Yes. A high-volume outbound specialist | No figure published on the pricing page | The page sells the model rather than the price. Expect a scoping call before any number |
| NICE CXone Mpower | Yes, within its outbound suite | No figure published, on a very large pricing page | Enterprise motion. Nothing budgetable without sales contact |
| RingCentral RingCX | Yes, as part of the contact center product | No figure published. Contact sales | Priced separately from the RingCentral business phone plans you may already have seen quoted |
| CallTools | Yes. Predictive dialing is a headline feature | The pricing page renders but carries no price, only a form | The page exists and asks for your details instead of answering the question |
| DialedIn | Yes. Predictive dialing is the core product | No pricing page at all. The /pricing/ URL redirects to the homepage | Nothing to check. Recorded as a redirect rather than as a hidden price |
| Voicent | Yes, in its call center edition | The pricing page returned effectively no content when rendered | Could not be verified either way. Recorded as unchecked rather than guessed at |
ColdCalls.ai is our own product and is marked as such. Every other row records only what the vendor publishes publicly on the date shown. No price means the vendor does not publish one, not that it is high or low, and a row marked unchecked means our render failed rather than that anything was hidden.
How much does predictive dialer software cost?
Six of the twelve platforms we opened on August 5, 2026 publish a per-seat price, and the published band runs from about $75 to $249 per user per month.
At the specialist end, Readymode lists $199 and $249 per license per month for five or more licenses, which is the most transparent number in the predictive category. Among the broad contact center platforms, Genesys Cloud CX publishes CX 1 at $75, CX 2 at $115, CX 3 at $155 and CX 4 at $240 per user per month billed annually, with a note that usage-based pricing may apply. Talkdesk publishes Digital Essentials at $85, Voice Essentials at $105, Elite at $165 and its Industry Experience Clouds at $225 per user per month, plus a US and Canada Express option for companies under 50 employees. Five9 publishes Digital at $119 and Core at $159 monthly per seat. PhoneBurner, which is a power dialer rather than a predictive one, publishes $140, $165 and $183 per user billed annually. CloudTalk publishes 19, 25, 29 and 49 euros per user billed annually, with power dialing a 15 euro add-on and parallel dialing 39 euros.
Two traps sit in that list and both change your real bill by more than the headline gap between vendors. The first is on the Five9 page, in small print under the tier table: prices are per concurrent user and carry a stated minimum of 50 seats. A ten-person outbound team reading $119 and multiplying by ten is out by a factor of five before anyone discusses usage. The second is currency and licence minimums on CloudTalk, which prices in euros and states a three licence minimum on the Expert tier where the dialers live, so a US buyer takes the exchange rate on top. Then add what nobody in this table includes in the seat price: telephony minutes, phone numbers, caller ID registration and, if you send SMS, A2P 10DLC registration. PhoneBurner is unusually direct about that last one, noting on its own page that SMS requires A2P 10DLC registration and that overage runs $15 per 1,000 outbound messages. The rest leave it to the contract. If you are comparing this against the broader category, the dialing-mode breakdown sits on our auto dialer software page and the platform view is on outbound call center software, with the software-versus-people arithmetic in AI cold calling cost.
- Twelve platforms checked on their own pricing pages, August 5, 2026. Six publish a per-seat figure
- Readymode: $199 and $249 USD per license per month, for 5 or more licenses
- Genesys Cloud CX: $75, $115, $155 and $240 per user per month billed annually
- Talkdesk: $85, $105, $165 and $225 per user per month
- Five9: $119 Digital and $159 Core monthly per seat, per concurrent user, minimum 50 seats
- PhoneBurner: $140, $165 and $183 per user annually. CloudTalk: 19 to 49 euros, dialers as add-ons
- Convoso, NICE CXone, RingCX, CallTools and Voicent publish nothing. DialedIn has no pricing page
- Telephony minutes, numbers, caller ID registration and A2P 10DLC sit on top of every seat price here
What is a predictive dialer and how does it work?
A predictive dialer dials more numbers than you have free agents, on purpose, and bets on how many will not be answered.
The pacing algorithm watches live statistics from the campaign: what share of numbers connect, how long the average conversation runs, how many agents are wrapping up, how long a typical ring lasts before someone picks up. From those it computes a dialing ratio, often somewhere between two and five lines per available agent, and it launches calls slightly before an agent is actually free so that the agent lands on a live greeting rather than a ring tone. Done well, agent talk time per hour goes up sharply, which is the entire commercial reason the category exists. Done badly, the algorithm overshoots, a person answers a call with no agent behind it, and you have produced an abandoned call.
That is what separates predictive from every gentler mode. A preview dialer shows the rep the record and waits for them to trigger the call, which suits high-value accounts where research matters. A progressive dialer places the next call automatically the moment the rep finishes, one at a time, with no prediction and no overshoot. A power dialer, which is what PhoneBurner sells, does the same thing at speed, again one call per rep. A parallel dialer, which CloudTalk sells as a 39 euro add-on, dials several lines for one rep and drops the extras when one connects, which is functionally closer to predictive risk than most buyers realise. Only predictive pacing dials ahead of the human, and only predictive pacing can therefore strand a person who said hello to nobody. The mode-by-mode comparison is in predictive dialer vs power dialer. One more thing worth knowing before you buy on dial volume alone: heavy outbound from a small pool of numbers is the fastest way to get those numbers flagged, which is covered in how to avoid spam likely on outbound calls.
- Predictive pacing dials ahead of the agent using live connect rate, talk time and wrap time
- Typical dialing ratios run roughly two to five lines per available agent, adjusted continuously
- Preview: rep sees the record and triggers the call. Best for high-value, researched accounts
- Progressive: one automatic call per rep, placed on wrap-up. No prediction, no overshoot
- Power: same one-per-rep model at speed. This is what PhoneBurner sells
- Parallel: several lines for one rep, extras dropped on connect. Carries predictive-style risk
- Only predictive and parallel modes can produce an abandoned call, which is what the federal rule caps
Is a predictive dialer legal? The FTC 3% rule, in full
Predictive dialing is legal in the United States, but only inside a safe harbor with four conditions that you have to satisfy together. Most vendor pages quote the first one and stop. Here are all four, read from the current text of 16 CFR 310.4 on August 5, 2026.
First, the definition that everything else hangs on. Under 310.4(b)(1)(iv) an outbound call is abandoned if a person answers it and the telemarketer does not connect the call to a sales representative within two seconds of that person completed greeting. Two seconds, measured from the end of their hello, not from the moment the line opened. Then the safe harbor at 310.4(b)(4): condition one is that you employ technology ensuring abandonment of no more than three percent of all calls answered by a person, measured over the duration of a single calling campaign if that campaign runs under 30 days, or separately over each successive 30-day period the campaign continues. Note the denominator, because it is the part that gets misquoted most: it is calls answered by a person, not calls placed, not calls attempted. Condition two is that for each call you allow the phone to ring for at least fifteen seconds or four rings before disconnecting an unanswered call. Condition three is that whenever no sales representative is available within those two seconds, you promptly play a recorded message stating the name and telephone number of the seller on whose behalf the call was placed, and the rule is explicit that this is an identification message. It is not a slot for a pitch. Condition four is that you retain records establishing compliance with the first three.
Those records are more detailed than most teams expect. Section 310.5 requires five-year retention, and the per-call record has to include who placed it, the seller it was placed for, the good or service, whether the recipient was a consumer or a business, whether a prerecorded message was used, the calling and called numbers, date, time and duration, the script used, the caller ID number and name transmitted along with proof of authorization to use them, and the disposition of the call including whether it was answered, connected, dropped or transferred. If you cannot produce a dropped-call disposition per campaign per 30 days, you cannot demonstrate the 3% condition, and the safe harbor is what stands between you and a penalty. On amounts: the FTC inflation-adjusted table at 16 CFR 1.98 still shows $53,088 for a Section 5(m)(1)(A) rule violation, carrying the January 17, 2025 adjustment, and we confirmed that was the operative figure on August 5, 2026. Each call can be charged as a separate violation. Two adjacent points people conflate: Facebook v. Duguid in 2021 narrowed the TCPA autodialer definition to equipment using a random or sequential number generator, which is why dialing a stored list of specific numbers usually falls outside it, but that decision relieved nothing under the Telemarketing Sales Rule, Do Not Call obligations, state law or consent. And the FCC confirmed in February 2024 that AI-generated voices in calls fall under the TCPA. Separately, 310.4(c) restricts calls to a residence to between 8:00 a.m. and 9:00 p.m. local time where the called person is, not where your dialer is. Full detail on the AI side is on TCPA compliant AI calling, in is AI cold calling legal and in Do Not Call list rules for businesses, and the benchmark question of what rate to actually target is in what a good call center abandon rate is.
- Abandoned is defined at 310.4(b)(1)(iv): no rep connected within two seconds of the completed greeting
- Safe harbor condition 1: no more than 3% of calls ANSWERED BY A PERSON, per campaign over each 30 days
- Condition 2: ring at least fifteen seconds or four rings before disconnecting an unanswered call
- Condition 3: prompt recorded message with the seller name and telephone number, and no sales pitch in it
- Condition 4: retain records proving the first three. Section 310.5 sets five-year retention
- The per-call record must include call disposition, caller ID transmitted, script used and authorization proof
- Penalty still $53,088 per violation under 16 CFR 1.98, at the January 17, 2025 adjustment, checked August 5, 2026
- Residential calling window is 8:00 a.m. to 9:00 p.m. in the recipient time zone, per 310.4(c)
Do you still need predictive dialing if the AI holds the conversation?
Predictive pacing is an answer to one specific problem: the human on your payroll is expensive and scarce, so you cannot let them sit listening to ring tones. Every design decision in the category follows from that scarcity, including the abandoned call risk you take on to solve it.
Remove the scarcity and the problem changes shape. When an AI voice agent holds the conversation itself, there is no queue of waiting reps to pace toward, so there is nothing to predict and no overshoot to manage. The system can simply place the calls it is configured to place, and every answered call has something on the other end. That does not make you exempt from the Telemarketing Sales Rule, and we would not tell you it did: Do Not Call scrubbing, the 8:00 a.m. to 9:00 p.m. window in the recipient time zone, consent, state registration and record retention all still apply to your campaign regardless of what placed the call, and the FCC position since February 2024 is that AI voices in calls sit under the TCPA. What it does remove is the specific 3% abandonment exposure that predictive pacing creates, along with the recorded identification message requirement that only exists because a person might answer and find nobody there.
The honest trade is capability, not compliance. A skilled rep on a preview dialer researching a named account will out-perform any scripted qualification on a complex enterprise deal, and if your first conversation is effectively the sale, buy seats and pace them gently. Predictive dialing earns its keep in genuinely high-volume, low-complexity outbound where the list is large and the qualifying questions are fixed. That is also exactly the profile where an AI agent competes, which is the comparison worth running before you sign a fifty-seat minimum. Our pricing is published in full for that reason: $499 a month for one AI SDR seat, $1,490 for three and $3,900 for ten, with connected minutes from $0.12. The detail sits on AI dialer, AI cold calling software and best AI cold calling software, and the outsourced comparison is on cold calling services.
- Predictive pacing exists because human rep time is scarce and expensive. That is its only job
- With an AI agent on the call there is no waiting rep to pace toward, so there is nothing to predict
- That removes the 3% abandonment exposure and the recorded identification message requirement
- It removes nothing else. Do Not Call, calling hours, consent and five-year records still apply
- FCC, February 2024: AI-generated voices in calls fall under the TCPA
- A rep on a preview dialer still wins on complex, researched, consultative enterprise deals
- Our pricing is published in full: $499, $1,490 and $3,900 a month, minutes from $0.12
Why ColdCalls.ai
One AI SDR that runs the whole outbound job
Not a dialer, not a script tool, and not an offshore call center. Dial, disclose, qualify, handle objections and book meetings in one place, with compliance built in.
Calls every lead
The AI voice agent works your whole list, discloses it is an AI on every call, qualifies the prospect and handles objections, so no good lead goes uncalled.
Stays compliant
Real-time DNC scrubbing, TCPA and consent-aware calling, and configurable calling hours mean every call goes out inside the rules, automatically.
Books the meeting
Qualified prospects get booked straight into your calendar and synced to your CRM, so your reps walk into meetings instead of dialing all day.
Good questions
Questions about predictive dialer software
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