RingCentral Dialer Pricing and RingCX Pricing per Agent

How much does the RingCentral dialer cost?

The RingCentral dialer costs $65 per agent a month on RingCX Standard billed annually, or $75 if you pay month to month. That is the entry price for outbound campaign dialing at RingCentral, and it already includes predictive, progressive, preview and voice broadcast modes.

RingCX has four tiers. Standard covers voice and more than 20 digital channels, ACD and IVR with skills based routing, queue callback, call recordings, automated AI summaries, real time and historical reports, CRM integrations and agent screen recording. Professional, at $95 annually or $110 monthly, adds AI Quality Management and AI Agent Assist. Elite, at $145 or $165, adds AI Supervisor Assist, AI Interaction Analytics and AI Workforce Management. Enterprise Contact Center is quote only and adds feedback and performance management, Autopilot, proactive outreach, Proactive AI Agents, workflow automation, AI routing, copilots for agents and supervisors, and knowledge management.

If you stay on Standard and want one of the AI tools, RingCentral sells them separately: AI Quality Management, AI Interaction Analytics, AI Agent Assist and AI Supervisor Assist each start at $25 per agent a month, and AI Workforce Management at $20. Two of those on a Standard seat cost about the same as moving up a tier, so price the tier first.

What the plan card does not print is the telephony. The RingEX page lists federal and state fees and taxes on top of its plans, and a calling floor should expect the same conversation for RingCX. Ask for the per minute or bundled minute terms in writing, alongside the caller ID and number charges, before you multiply $65 by your headcount.

Does RingCentral have an auto dialer?

Yes, but only in RingCX. RingCentral's business phone product, RingEX, is priced from $20 a user and its plan cards list calling, video meetings, SMS, toll free minutes and AI receptionist features. None of its tiers lists an auto dialer, a power dialer or campaign dialing.

RingCX is where RingCentral puts outbound. Its outbound page describes manual, preview, progressive and predictive dialing, list management, call blending that runs an outbound campaign during quiet periods and switches to inbound when queues fill, and dialing rules that stop calls outside authorized time windows. It also says you can scrub lists before they are loaded into the auto dialers.

This split causes most of the confusion in RingCentral pricing searches. A sales team gets a RingEX quote at $20 to $35 a user, assumes it can run a power dialer, and finds out later that the dialer is a different product at a different price. If you need agents dialing from a list, ask RingCentral for a RingCX quote by name. If you only need reps to click to call from a CRM, RingEX with a CRM integration may be enough, but that is click to call, not an auto dialer. Our auto dialer software page sets out what each dialing mode does and who needs it.

Which RingCX plan includes the predictive dialer?

All of them. RingCentral's own feature comparison for RingCX lists "Dialer, voice broadcast, preview, predictive, progressive" with a check in all four columns: Standard, Professional, Elite and Enterprise Contact Center. You do not need to buy up to get predictive pacing.

That matters because several third party reviews still say the predictive and progressive modes are an Enterprise feature. On the comparison table we read on October 15, 2026, they are not. What Enterprise adds for outbound is different: proactive outreach and Proactive AI Agents, which RingCentral describes as AI agents that start and manage customer interactions from real time data triggers with no human agent, plus Autopilot and workflow automation.

Compare that with Zoom Contact Center, where the dialer starts on the $99 plan and has no predictive mode at all, which we covered on Zoom Contact Center pricing. Or with NICE CXone, which prints suites from $110 per agent and still quotes Outbound Engagement separately on every one, set out on NICE CXone pricing. On the published numbers, RingCX Standard is the cheapest contact center seat we have found that includes a predictive dialer.

A predictive dialer only works with enough agents logged in. The pacing algorithm needs a pool of free agents to bet on. Genesys, which documents this more openly than anyone, recommends at least 15 agents in a predictive campaign. A five person team on RingCX will get more from progressive mode, which dials one line per free agent and cannot abandon a call. The tradeoff is explained in predictive dialer vs power dialer.

What does RingCX cost for 10, 25 or 50 agents?

The math is per agent and linear on the published prices. These totals are our arithmetic on RingCentral's October 15, 2026 figures and leave out telephony, taxes and any add-ons.

On Standard billed annually, 10 agents cost $650 a month or $7,800 a year. Twenty five agents cost $1,625 a month, $19,500 a year. Fifty agents cost $3,250 a month, $39,000 a year. Paying monthly instead raises the seat to $75, so the same 50 agents cost $3,750 a month, which is $6,000 more over a year than the annual price.

Moving the whole floor up a tier costs more than the per seat gap suggests. Twenty five agents on Professional are $2,375 a month annually, $750 more than Standard, which is $9,000 a year for AI quality scoring and agent assist. Fifty agents on Elite are $7,250 a month, $87,000 a year. Many floors put supervisors and QA leads on a higher tier and keep dialing agents on Standard. Ask whether RingCentral will mix tiers on your contract before you price everyone at the top.

Set those numbers against the rivals that publish a price. Genesys Cloud CX 1 is $75 a user annually, so 15 agents, the predictive minimum Genesys itself recommends, cost $1,125 a month against $975 on RingCX Standard. Five9 prints $119 for Digital and $159 for Core, per concurrent user with a stated minimum of 50 seats, so the smallest Core contract is $7,950 a month. Our Genesys Cloud CX pricing and Five9 pricing breakdowns carry the full tier detail.

RingCentral dialer vs Five9, Genesys and Talkdesk

On published list price, RingCX is the cheapest of the large contact center platforms for an outbound seat. Standard at $65 sits under Zoom at $69, Genesys at $75, Talkdesk at $85, NICE at $110 and Five9 at $119, and it includes predictive dialing where Zoom has none and NICE and Talkdesk charge separately for outbound.

Price is not the only difference. Five9 and Genesys are built for large operations and their limits show it: Five9 states a 50 seat minimum and Genesys recommends 15 agents per predictive campaign. RingCX prints no seat minimum on the plan cards we read, which makes it a realistic option for a 10 to 20 agent floor. Talkdesk publishes $85 to $225 per user and treats the dialer as an add-on, which we priced in Talkdesk pricing.

Where RingCX is weaker is specialist outbound. Dedicated outbound platforms such as Convoso and Readymode are built around list penetration, caller ID management and compliance tooling for high volume consumer campaigns. If your floor dials consumer leads all day, compare RingCX against them too. The full field, with pricing, seat floors and dialing modes side by side, is on outbound call center software and predictive dialer software.

One more practical point. If your company already runs RingEX for its phones, RingCX is listed with native RingEX integration on every tier, so agents keep their extensions and directory. That is often the deciding factor, and it is worth more than a $10 per seat difference on paper.

Is a RingCX predictive dialer legal for cold calling?

Yes, the dialer is legal. How you use it decides whether you stay inside the rules. A predictive dialer calls more numbers than you have free agents, so some answered calls will not reach an agent in time.

For calls to consumers, the FTC Telemarketing Sales Rule caps that. No more than 3 percent of calls answered by a live person may be abandoned, measured per campaign over each 30 day period, and a call counts as abandoned when the person is not connected to an agent within two seconds of finishing their greeting. A predictive campaign tuned too aggressively on a list that answers well can breach that within a day.

The TCPA adds a separate layer for mobile numbers. RingCentral mentions a TCPA Safe Dial option for calling cell phones with a manual dialer, which reflects how most compliance teams treat consumer mobiles: no autodialing without prior express consent. Prerecorded or artificial voice messages, including AI voices, need consent too. Business to business calls are largely exempt from the Telemarketing Sales Rule, but not from the TCPA or state laws. We walk through the details in are power dialers illegal.

When RingCX is the right buy, and when an AI SDR costs less

RingCX is the right buy when you already have 10 or more agents, you need inbound and outbound on one platform, and you want predictive dialing without paying Five9 or Genesys prices. At $65 a seat annually with every dialing mode included, it is hard to beat on paper for a mid sized floor, and better still if the company already runs RingEX.

It is the wrong purchase when the seat is not the expensive part. A RingCX seat at $65 is a small line next to the agent sitting in it. If most of the calling is speed to lead on web forms and opted in contacts, the work can be done with no agent on the line. ColdCalls.ai Growth is $1,490 a month for three AI SDR seats with 800 connected minutes, and Scale is $3,900 for ten seats with 2,000 minutes. The AI seat calls a new lead within seconds, qualifies on your criteria, handles the common objections and books the meeting on your calendar inside the calling hours you set. A feature by feature view is on AI dialer.

Many operations end up running both. Agents stay on RingCX for consumer mobile lists, where an artificial voice would need prior express consent, and for the conversations that need a person. An AI agent works the inbound and consented leads that go cold if nobody calls within five minutes. If you want to hear the AI side on your own pitch first, the Call Studio demo near the top of this page runs one call.